onTAP Support Policy

onTAP Offers Responsive Technical Support

Flynn Systems is committed to delivering quality customer service and technical support to its customers. onTAP customers with active support agreements are entitled to receive software technical support, software updates and version upgrades free of charge via download from the Flynn Systems website at www.flynn.com. Support is available via phone and email during Flynn Systems’ normal business hours, Monday through Friday 9 a.m. to 5 p.m. Eastern Time.

All onTAP licenses are perpetual and considered single user seats with each purchased onTAP license assigned to one Licensee (designated user). Support is provided to the assigned Licensee of record whose software support agreement is current and paid.

Each new license purchased has one year of fee-free technical support. onTAP Software support is renewable annually on the anniversary date of the initial purchase of the software license. Flynn Systems will make reasonable efforts to notify registered onTAP licensees approximately four to six weeks prior to the Support Renewal date with renewal ordering information. However, it is the licensee’s responsibility to keep the software support agreements active and up-to-date. Software Support Renewal orders must be received prior to the expiration of the current support period.

Technical support includes, but is not limited to:

  • Assistance with test setup
  • Assistance with test debug
  • Screenshare sessions using your project or one of ours
  • Full, unlimited access to all upgrades and updates posted on our site throughout the year.

Tech Support is available by:
Phone: +1 603-598-4444
Email: support@flynnsystems.com
Screen-share: Please call ahead or email screen-share requests.

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